The theme of the day was "Ladies and Gentlemen serving Ladies and Gentlemen" (Anna's choice of words, which I think are rather apt for the situation).
Having visited the house last November and seen first hand the already high standards in place; my foremost concern was that there wouldn't be much I could teach them that they didn't already know.
“How could I help them improve their service?”
In retrospect I should have remembered that there are always ways to improve, and sometimes the joy of teaching is finding out what your pupil wants to learn. The wonderful and enthusiastic team at Althorp were more than happy to listen and take on the subject matter such as; titles, table etiquette and personal care, and ask pertinent questions in response.
We had a fantastic day together, role playing, collaborating on new ideas, and providing insights into how to distinguish their service from that of a good hotel, to an exclusive private country house.
The male member of staff is affectionately renamed "Hudson", no doubt for his dedication to his job,(you would probably have to be of a certain age to remember the lovable butler in the first and proper series of Upstairs and Downstairs).
I am thoroughly looking forward to my follow up visit in October.
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